Quality Assurance

The aim is to provide its Customers all time service complying to recognized standards of practice and maintain the reputation as a competent and esteemed test house through:

• Documentation of Management System according to ISO/IEC 17025, NABL-103, NABL-107, NABL-130 and NABL-141.
• Training of laboratory personnel regarding quality documentation for determined implementations of policies & procedures pertaining to their work.
• Proactive interaction with customers for the continual improvement of services. Creation of a data base to improve quality of interpretation.
• Institutional Research.

• Providing testing services in accordance with standardized methods (traceable to National / International reference standards) and customers' requirements. Requests to perform tests that may jeopardize an objective result or have a low validity are rejected.
• Ensuring the standard of service through Customer Satisfaction, Precision & Accuracy and Accountability & Traceability.
• Ensuring that excellence in the workplace is promoted by providing all employees with the knowledge of Quality Documentation, training, and tools necessary to allow for the completion of accurate and timely work to implement the relevant policies and procedures in their work and achieve the objective.
• Ensuring that all relevant processes under scope are documented. The compliant policies and associated procedures are integrated into our daily activities. Continual improvements are established, implemented, and achieved through implementation of management system.
• The purpose of the implementation of the Management System is to manage Business by meeting the needs of Customers.

• To ensure accurate and timely testing services.
• To continuously meet or exceed the stated, or implied, expectations of our customers through day-to-day interactions.
• To establish the level of the laboratory's performance by participating in proficiency testing with peer laboratories.
• To ensure that all personnel are trained to a level of familiarity with the Quality Management System appropriate to the individual's degree of responsibility.
• Continual improvement in processes.

The Quality Manager / Dy. Quality Manager are responsible for ensuring that processes needed for their Quality Management System are established, implemented, and maintained to requirements of ISO / IEC 17025 accreditation. Areas of responsibility include control of management system documentation, facilitating internal / external audits. The Quality Manager / Dy. Quality Manager Coordinates requests for corrective and preventive action, follow up, and analysis of quality data. The Quality Manager/Dy.QM are responsible for selecting arranging and coordinating the lab participation in inter-laboratory comparison programs. Quality Manager is responsible for scheduling and conducting Internal Audit.

Quality Manager ensures that appropriate communication between various levels is maintained in matters related to the process of management system.

The Quality Manager / Dy. Quality Manager are responsible for ensuring that processes needed for their Quality Management System are established, implemented, and maintained to requirements of ISO / IEC 17025 accreditation. Areas of responsibility include control of management system documentation, facilitating internal / external audits.

Steps are taken by Quality Manager to train all personnel about management system documentation to enable them to implement all policies and procedures in their works and importance of meeting customer's requirements of testing and test result as well as applicable statutory and regulatory Bodies.

The quality manual complies with ISO/IEC 17025:2005 Laboratory Management System Model. The quality manual is the principal document that describes the structure of quality management system and make reference to the supporting procedures including technical procedures in the form of work instructions for testing methods. The supporting procedures for different testing activities have been defined in Work Instructions for testing procedures, the protocol used for testing have been cross-referred to respective procedures and work instructions. Work instruction and use of protocol have been referred in quality manual under the heading of Records and References.

The structure of the quality manual:

The laboratory operate with a four-level documented Quality System

The policy of Lab to use quality control data, audit result, analysis of data, quality policy, quality objective, customer complaints & feedback, corrective & preventive actions, Internal Audit and management review meeting for continual improvement of laboratory management system.

• Customer complaints is used as a tool to identify potential source of non-conformities.
• Management takes measures to improve the competency level by imparting appropriate training.
• Quality control data is used to improve the accuracy and precision of test data.
• Study of technical Literature & market survey is used for improvement in calibration Process & Technology.
• The improvement progress is achieved by taking Decisions on case to case basis by Director following measures.

UNSTS lab ensure that management review mechanism is established to design, develop and review all operational and quality management system procedure.

Predetermined Schedule — Review Considers:

With a predetermined schedule laboratory's top management periodically conducts a review of the laboratory's management system and testing activities.

The following factors are taken into consideration for ensuring the technical competence and reliability of the Tests performed by UNSTS Lab:

Under this section we have address about our policy and procedures, which can ensure that the measurement uncertainty is acceptable to the tests being performed. Laboratory takes in account all the above parameters for performing testing & in training and in selection of equipments, calibration and personnel.

UNSTS Lab ensures that all testing personnel are competent to operate equipment, perform tests, evaluate results or issue test reports are competent and qualified on the basis of their education, experience, training, work experience and skill.

The personnel employed are initially given on-job training. They take Specific testing job only after the verification of their competency by the Laboratory Incharge/Technical Manager. Personnel in-training are allowed to operate equipment and perform tests when properly supervised. Personnel are aware of the Relevance and importance of their activities and how they contribute to the Achievement of the company's quality objectives. The laboratory Management formulates the goals with respect to the education, Training skills of the laboratory personal once in a year by conducting self-appraisal for the laboratory personal. The training programme is relevant to the present and anticipating tasks of the laboratory.

Laboratory does not employee any personnel on contract basis. The Laboratory has a procedure for identifying the training needs of its personnel and for providing the needed training. Laboratory Incharge/Technical Manager & Quality Manager identify training needs of personnel. UNSTS Lab ensures that training is relevant to the current and anticipated work of the Laboratory. The effectiveness of the training actions will be evaluated.

UNSTS Lab maintains current job descriptions for all personnel (managerial, technical, testing and support personnel).

UNSTS Lab qualifies personnel performing specific tasks through education, training, experience or demonstrated skills, as appropriate. The Quality manger and Laboratory Incharge & the concerned Technical Managers maintain the Job Description of personnel working in the specific laboratory.

Job Profile Requirements

The following measures in combination or individually (as applicable to specific laboratory) are followed for quality control monitoring:

• Use of certified reference materials / internal quality control samples.
• Participation in inter-laboratory comparison / PT programme.
• Replicate test using same or different methods.
• Retesting of retained item.
• Correlation of results for different characteristics of an item.